Business Resources By WorkPlaceMoxie.Com

Reap The Rewards You Desire And Deserve
By Practicing Professional Etiquette

Have you ever gotten a business letter that was full of spelling and grammatical mistakes? (Have you seen some of the websites on the Internet?) Have you ever gotten a call from someone wanting you to buy something and they talked so fast or almost shouted at you? Have you ever been in a place of business where an employee's hair and/or clothes were a real mess?

If your answer was "yes" to any one of these questions, then you know what Professional Etiquette is not.

By the time you finish reading this page you'll have access to information dealing with such issues as:

Knowing why Professional Etiquette is so important
Knowing who decides what Professional Etiquette is
Knowing how to practice good etiquette

Learn what successful people know about how to get the best by giving their best! Have you heard - You don't get a second chance to make a first impression -

Believe it.

And know this - Your first impression will be the lasting impression upon a customer. Make it the best it can be.

Who decides? Most of the guidelines of Professional Etiquette are not set by the people of a single industry/field or company/business. They're decided from years of experience and research.

It's amazing just how much research is done to decide the best Professional Etiquette. Especially when it comes to Customer Service.

There are people earning a living teaching others the best Professional Etiquette for Customer Service.

Who cares? Whether you're an employer or an employee, Professional Etiquette is very important.

As an employer, you need to know what the current guidelines are. From appearance to behavior. Then it's up to you to set the standards of just what is and what is not okay in your workplace. And make sure every employee knows just what they are.

As an employee, it's up to you to find out just what is and is not okay dress and behavior for an employer. Then you need to make sure you follow those guidelines. (It can mean keeping or losing your position.)

Are you entering the workforce for the first time? Do you have some ideas of where you want to work? You can go to these places of business and take a look around.

Pay close attention to how employees dress and behave. Also pay attention to how customers are dressed. (It doesn't really matter how they behave - They're customers). You'll then have a better idea of how you need to dress and behave when you do apply for a position.

If you're not able to visit a place of business, use this rule of thumb - Be stylish but not flashy. This includes everything from your hair, jewelry, clothes and perfume/cologne.

It doesn't matter if it's in writing, by phone or in person. Whenever you deal with the general public, and especially when you deal with your customers, be sure you practice the rules of Professional Etiquette.

Writing well ... When you write to a customer, make sure your format, (the way the writing is laid out), is:

Clearly and cleanly spaced
Easy to read
Easy to follow
Free of spelling, grammatical and punctuation errors

A word processor will automatically correct any mistakes. If you don't use a word processor, make sure you refer to at least a dictionary for correct spelling.

Don't ever send a customer a letter from you that's hard to read because of the way it's laid out or because of bad spelling and grammar. They will not be favorably impressed and they'll be less likely to do business with you.

Good phone connections ... When you speak with customers by phone, always listen to your customer first.

Always listen to your customer first! You'll find out what the problem is and be able o take care of it much more quickly. (Which is what both of you want).

When you speak, speak clearly and calmly. Be very aware of the decibel, (loudness), rate of speed and tone of your voice.

If a customer says they're having trouble hearing you, you can speak up. It's better than them being put off because they feel you're shouting at them.

Speak with confidence and enthusiasm, but not too fast. You want the customer be able to understand what you're saying without having to ask you to repeat yourself.

Most importantly of all - Be very aware of your tone of voice.

The customer can't see you and your facial expressions. Your words and how you say them can come across the line and "say" something totally different from what you mean ...

Here's a helpful "trick" - Put a small mirror on your desk or on a nearby wall. You'll be able to see how you look as you're speaking. It will surprise you just how much of what you see on your face is what your customer hears in your tone of voice.

And here are a few basic rules that always apply -

Always address the customer by their respective title. For example, Mr., Mrs., Ms., Doctor, Professor, etc. And only their last name. This is not only common courtesy, it's Professional Etiquette. It shows respect.

Most customers will tell you to call them by their first name. But - Don't ever do so unless or until they tell you so. There are customers who will become upset if you do so on your own.

Don't use slang. And definitely don't use any profanity. (Even if/when they do.)

Don't say "bye-bye". This is not a professional way to close your call. Say "good-bye".

When you're "dancing" face-to-face ... Dealing with customers face-to-face can be harder. But - It can also be the best way to deal with them.

Because they can see you, customers will believe they can watch you and decide if you're sincere. You want them to believe you can help them.

Present a professional appearance in the way you dress. The customer will see you know and care about Professional Etiquette. This will be reassuring to them and it will be easier for them to believe you know and care about helping them.

Make sure your overall manner is and stays centered and calm. When you behave in a decent manner, customers are more likely to behave in a decent manner.

See yourself as others see you ... Always pay attention to how your body and face looks. Even if they're not aware of what they're doing. Customers know how to "read" what your posture and facial expressions are saying. No matter what you're saying in words. And always be aware of WHERE you look.

You must look a customer in the eye as you are speaking or listening to them. If you don't, they can believe you're not honest or that you're really not interested and ready, able and willing to help them.

This can cause a customer to become upset and even demand to speak with your supervisor. You don't want things to go there.

When you deal with customers face-to-face, the same basic rules apply as when by phone. Speak clearly and calmly. Be aware of the decibel, rate of speed and tone of your voice. Call them by their respective title and last name. Don't use slang or profanity.

Bottom line ... Professional Etiquette is really the art of encouraging others to practice proper etiquette.

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